Ordering
After placing an order, can I still change my order?
After placing your order, we are unable to proceed with any changes to it. An option would be to cancel your current order and place a new order again.
I am not able to checkout. What should I do?
In an event where you are unable to check out an order, please check if your internet connection is stable. If It was not your internet connection, please contact us at info@amber-pharmacy.com.
Are items in my shopping cart reserved?
Items in your cart are not reserved and someone else may purchase the item even if it is in your cart. To avoid this from happening, we recommend checking out as soon as you look to purchase.
Payments
What payment methods are available?
We accept all major debit and credit cards (Visa, Mastercard, Maestro, American Express). Our preferred payment method is by PayNow and you may be eligible for vouchers and discount codes when you use PayNow as your payment method.
My payment did not seem to go through. What should I do?
Try checking if your internet connection is stable. if it was not your internet connection, please contact us at info@amber-pharmacy.com.
Shipping & Delivery
How can I track my order?
We send out an email to your provided email address containing the tracking number once your parcel has been shipped.
What are my delivery options?
We ship both locally and internationally. For local orders, we offer free shipping for orders >S$100, otherwise it is S$10 per order via registered mail. Local orders containing fridge items will be delivered by our in-house driver. For international orders, delivery cost is S$20 for all orders via Aramex.
Do you ship internationally?
Yes we do. Please note there may be handling fees, taxes and custom duties as your order passes through customs. Any charges on a parcel must be paid by the receiver.
What are your delivery hours?
Deliveries are available Monday – Friday, between 8.30am – 5.30 pm.
Returns & Exchanges
What do I do if I want to return or exchange my order?
All goods sold are non-exchangeable and non-refundable with the exception of goods received that are incorrect or defective.
I received a defective item, how do I request for an exchange?
Should a product ordered from our website reach you damaged or defective, please email us at info@ambers-pharmacy.com with your order number and a photograph of the item. We will review the matter from your background information. Any such item may only be eligible for review and remedy if we receive your notification within 7 days from the date you received the product.
I received an incorrect item, how do I request for an exchange?
If you believe you have received the wrong item, please email us at info@amber-pharmacy.com with your order number and a photograph of the item. We will review and find the most suitable option to enable a remedy.